Returns and Guarantee

Early failure of parts due to incorrect fitment is not covered under our guarantee, we can’t cover customers for their own mistakes or that of a garage/shop contracted to undertake fitment on their behalf. Please follow provided instructions (which may be on the manufacturer’s website) if applicable, or ensure parts are fitted by a trained professional. We have had cases where products have been returned for a warranty claim, tested by a manufacturer, and deemed to be working fine – with installation or other dependant parts on the customer’s vehicle being the issue. In this instance we do ask for all postage costs incurred by us to be paid before returning the item to you. This stance is to motivate you as a customer to ensure you’ve exhausted all other potential reasons for the issues before beginning the warranty process.

 

Returns Policy

Under our Standard Returns Policy, you have 14 days to return a product to us providing it is unused and in a saleable condition and is returned with all packaging and parts, also if applicable sealed in it’s original package to avoid contamination of sensitive products. We require all returns to be notified to us by telephone or email. A refund or replacement will only be given once the product has been received at our premises and for this reason we advise that adequate postal insurance is obtained to cover any loss or damage in transit. All items which were sent out correctly will be subject to a 20% restocking fee but prior arrangement must be made and agreed. Tubes Trader OU reserves the right to send unwanted items back to you without refund, upon inspection, if it is deemed unsalable or to charge you for loss or damage in transit. We are unable to refund any postage costs on unwanted goods.

In respect of a product received faulty or damaged or an incorrect product delivered to you, please notify us by telephone or email within seven working days. We will then advise customers further in relation to product replacement, refunding and in respect of returning products to us. Tubes Trader OU shall not be liable if a product is damaged during fitment by you or a third party person or company. Products returned to us at our request will be examined in respect of any reported damage or fault within a reasonable period of time and the results notified to you. If a product is found to be faulty in accordance with the product’s guarantee or damaged, then a refund or replacement will be given. We will at our discretion refund any reasonable postage costs incurred in returning faulty, damaged or incorrectly delivered products if such products were returned at our request.

Damaged Goods

You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if necessary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address. In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.