Delivery and Terms

Time of delivery

We aim to dispatch items in stock within 48 hours of cleared payment (not including weekends & bank holidays) although goods are usually dispatched within 24 hours. However, EU customers should allow up to 7 days for delivery and overseas customers should allow additional time depending on destination. Items are normally sent by courier delivery in respect of heavier or larger items. Some items may be delivered directly from the manufacturer/distributor especially in respect of heavier/ larger items. If an order is returned to us as not delivered due to it not being claimed then we reserve the right to re-charge delivery costs.

If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.

Please note if a delivery is made by courier and you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.


Delivery and Charges

Delivery charges start from 25.00 € and are based entirely on weight rather than per item purchased allowing us to keep postage costs as low as possible meaning delivery charges are only increased if necessary depending on weight of items purchased, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund.

 

We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation. We also reserve the right to re-charge delivery charges if an order is returned to us as undelivered and has not been claimed or called for.

Tubes Trader delivers to the following countries:

Austria
Belgium
Czech Republic
Denmark
Estonia
Finland
France
Germany
Kazakhstan
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Republic of Ireland
Romania
Russia
Spain
Sweden
Switzerland
United Kingdom
United States

If you can’t find your country in the list available at checkout, please save your cart items and email it to us: shop@tubestrader.com

We will contact you as soon as possible with details of how to order.


Prices and Payment methods


We accept payment by most major credit or debit cards including Visa, MasterCard, Delta and Maestro cards. Payment will be debited to your account upon placement of your order. We can also take Paypal and bank transfer as methods of payments. Orders will only be despatched after full payment has been received. Please allow 3 business days for your bank transaction to process.

Prices

All prices are inclusive of VAT (20%). Please get in touch with us before you order if you are a registered business with a valid European VAT ID registered in a EU member state/

International nonEU orders

If you are outside the EU, you may have to pay additional taxes and/or duty on imported goods. These charges are outside our control and are the responsibility of the customer. You should consult your local Customs office for information. Restyling SIA shall not be liable for any taxes, local duty or custom charges which may become payable on delivery.

Important note

Please note that on your credit card statement our transactions will be listed as “TUBES TRADER”.